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Ever feel nervous before talking to a seller about a tough topic like price cuts or concessions? You’re not alone. These conversations can be some of the hardest parts of the job. But the good news is that with the right approach, you can stay confident and professional while keeping the relationship strong.
Here are key conversations agents should master to keep listings on track and sellers feeling supported.
1. Be honest, clear, and decisive. Sellers want someone they can trust, not someone who tells them what they want to hear. That means being clear about what’s really happening in the market and not being afraid to share facts that may be tough to hear.
Being upfront from the start builds trust and makes future conversations much easier. Even if the truth is hard, sellers appreciate it when you are confident and direct.
2. Set expectations during the listing appointment. This starts the moment you walk through the front door. Be respectful, take your time on the home tour, and always sit down at the kitchen table to talk, not the couch. Ask sellers what questions they have before diving into your presentation. Write down their questions and answer them one by one as you go.
This shows you’re listening and that you take their concerns seriously. A solid listing presentation backed by real data and a clear marketing plan helps sellers feel informed and confident in your ability to represent them.
3. Address pricing realistically and tactfully. Talking about price is where many agents struggle. But if the home is priced too high, it might not sell at all. That’s why it’s important to explain how pricing works using market facts.
Let sellers know you’re on their side, but also that buyers are watching what similar homes sell for. Remind them that they’re in charge of the decision, but you’re in charge of guiding the process. When sellers understand how price affects buyer interest, they’re more likely to agree to adjustments if needed.
4. Educate sellers about concessions. Sometimes buyers ask for help with closing costs or repair credits. These are called seller concessions. Sellers don’t always know what this means, so it’s your job to explain it clearly. Help them understand the types of concessions they might be asked for and how they could impact the offer. Talk about this early, before they receive an offer, so it doesn’t feel like a surprise later.
When sellers know what to expect, they’re less likely to react emotionally and more likely to stay focused on their bottom line.
5. Keep sellers focused on the end goal. Selling a home is emotional, but your job is to keep things moving. Help your sellers stay focused on what matters most: the final dollar amount and the sale itself.
If they get stuck on small details or let emotions take over, they could lose a good buyer. Remind them what they’re trying to achieve and why they hired you. When you keep the big picture in view, it’s easier to manage objections and keep the deal moving forward.
Tough conversations don’t have to feel like conflict. With the right tone, clear facts, and early preparation, you can guide sellers through even the hardest topics and keep your deals on track.
If you need help improving your seller communication or want a confident strategy for your next listing presentation, give me a call at 530-570-1630 or email me at troy@troydavisrealestate.com. I’d be happy to help you lead smoother conversations and win more listings in any market.
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